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The Tyranny of ‘Sorry for My Delay’

In the late 1700s, after the Revolutionary War, it typically took about 40 days for letters sent within the U.S. to arrive at their destination. A hundred years later, it regularly took less than half that time, and by about 1920, with the advent of air mail, many letters arrived within a few days.

Creating a Purpose-Driven Organization

When Gerry Anderson first became the president of DTE Energy, he did not believe in the power of higher organizational purpose.
We’re not talking about having a clear mission that focuses largely on how a business will generate economic value.

The Tyranny of Convenience

Convenience is the most underestimated and least understood force in the world today. As a driver of human decisions, it may not offer the illicit thrill of Freud’s unconscious sexual desires or the mathematical elegance of the economist’s incentives. Convenience is boring. But boring is not the same thing as trivial.